Terms & Conditions

We are much obliged to you for visiting Clifton Tours (the “Site”). The Web Site is offered by us, Clifton Tours adapted on acknowledgment by you, the client of the Site, without change, confinement or qualification, of the terms and conditions contained in this. By getting to and using this Online Site, you are esteemed to have consented to every such term and conditions (the “Agreement”).

You guarantee to us you are mature enough to enter lawfully restricting contracts through this Site and you know you will be in charge of all payments due to us for appointments made by you or someone else utilizing your online login data.

Using Clifton Tours’ online booking facility implies the acknowledgment of all the below mentioned terms and conditions. We prescribe you to peruse our terms and conditions before finalizing your tour package purchase to avoid any inconvenience in future.

Clifton Tours provides trips, safaris, transportation, tour packages, and different activities to members either itself or through its providers.


Your entrance to and use of software and different materials on, or through, this Web Site is exclusively at your own risk. We make no guarantee at about the unwavering quality, steadiness or virus free nature of such software.

  • Customers using the site who are Minor/younger than 18 will not enroll as a Client of the site and will not transact on or use the site.
  • Cardholder must hold a copy of transaction records and Vendor policies and guidelines.
  • The client is in charge of keeping up the classification of his record.


Any tour package payment would need to be made in full at the time of making the booking and we save the rights cancel the booking if the full payment has not been received to us 48 hours before the initiation of the activity.

The payment must be made in the local currency i.e AED

Payment Mode/Acceptance:

We acknowledge Visa and MasterCard payments on the site. Cash payment on the pickup time + Bank Transfer or Deposit is also accepted by Clifton Tours.

Confirmation of Package:

After the supply of payment, our team will get back to you with a payment + tour package confirmation email inside a time of 24 hours. This email can be conveyed as verification for the booking to us or our providers. Inability to turn up in the assigned area for an activity by the specified takeoff time will be viewed as a last minute cancellation and we claim the right to deny refund requests in such cases.


We have the rights to cancel or omit any part of a tour activity without notice at our sole watchfulness. This specifically might be because of the nature of the activities picked. Cancellations may result because of elements past our or our providers’ control, for example, the climate, accidents, sickness, government confinements, and other force majeure situations. In such events, a full or halfway discount might be given at our discretion.

Tour Pricing Policy:

Full payments for your preferred tour package can be made through the online booking portal and this would be considered your statement. Any inconsistencies should be brought to light within a week or at least 5 days of the transaction after which we would not be able to entertain any requests.

Except if regularly stated, pricing mentioned on our site is charged on per individual premise and do exclude tips or gift-money given to visiting guides or drivers.

Moreover, the costs cited on the site do not include international ID/visa charges, travel insurance, sustenance and refreshments, accommodation, room services charges, and laundry. We do our best to keep our site updated as quickly as time permits, however, the rates distributed will be liable to change without earlier notice because of unexpected conditions or conditions out of our control.

The circulated rates may change without prior notice, particularly if there ought to emerge an event of any unforeseen circumstance, for instance, the increment in petroleum, lodging rates, or transport costs.


We try to guarantee that all the data and prices both on our site and in our brochures are pure accurate, anyway every so often changes and mistakes happen and we maintain all authority to rectify prices and different subtle elements in such conditions. You should check the current price and every single other detail identifying with the tour activities that you wish to book before you make your booking.

Tour Cancellation/Amendments & Tour Package Refund Policy:

Refunds may not be handled or processed after the purchase of timed tickets, (for example, Burj Khalifa or Ferrari Theme Park). Every one of the refunds of any transaction’s sum against any purchase through this site would be refunded to the original mode of payment.

For different activities the underneath table would be used:

  • Refunds processed whenever will bear a service charge of AED 10 for each transaction.
  • Cancellations made seven calendar days before the visit date – Refund: 100% of the booking amount
  • Cancellations made 5 – 7 days before the tour date – Refund: 100% of the booking amount
  • Cancellations made 48 hours before the pickup time – Refund: 100% of the booking amount
  • Cancellations made under 48 hours before the visit date – No Refund or 50% Refund (depending on the time)
  • Changes or amendments to your tour package inside 05 days before the date of arrival: No Additional Charges

Prior to making cancellations, we recommend you to peruse precisely the cancellation guidelines that apply to your tour package. For cancellation of any part of your reservation, guarantee that you take notice of cancellation to Clifton Tours or contact us regarding the cancellation. In the wake of accepting your cancellation request, we will tell you through email or telephone about the confirmation of booking cancellation and furthermore the charge that may have to be paid.

Clifton Tours can’t be held responsible in the expense of any cancellation that has not been received from you or not confirmed by us.


You comprehend and acknowledge the potential dangers and risks that can be associated with the Activities. You assume liability for guaranteeing that you are physically and mentally equipped for taking an interest in the specific activity. Where we offer activities given by third parties or issue you with a voucher qualifying you for a ticket for an occasion, we act just as a tour specialist for the operator of the activity concerned or the coordinators of that occasion.

The terms and states of the operator of the Activity or coordinator of the event will apply to you and any refund will be liable to those terms and conditions. To the greatest degree allowed by law, we acknowledge no responsibility regarding any harm, damage, loss, mishap, or demise that you or any other person may endure or acquire emerging out of the activities opted for. All personal damages are at your sole risk at all times during the tour activities.

Complaints & Disputes:

Clifton Tours goes above and beyond to exceed every customer’s expectations and fulfill their unique requirements. If during your trip, certain activities or services don’t come up to your desires, speak immediately to our tour operator or local guide. It is our policy to investigate genuine complaints and provide a better service to you.

In case of any disputes, the law appropriate would be based on the UAE Governing Law.

User Behavior:

Every one of our customers is expected to behave in an efficient and adequate way and not to disturb the enjoyment of others. It is your obligation to guarantee that you and all individuals from your gathering don’t carry on in a way which causes or is probably going to cause pain, offense or danger to other people or which risks harm to property belonging to others, or cause a deferral or redirection to transportation.

In such conditions, we have the rights to terminate your tour activity, in which case our responsibility to you ceases promptly and you as well as your party will be required to leave your accommodation or other arrangements on an immediate basis. We will have no further commitments to you as well as your party. Therefore, we won’t be liable for package refunds, payment of compensation or repayment of any expense or costs brought about by you as a result. Further, you will be obligated to repay us for any costs at all that we incur as a result because of such unacceptable behavior.

You as well as your party may likewise be required to pay for loss as well as the harm caused by your activities and we will hold you and every individual from your party together and independently subject for any harm or misfortunes caused by you or any individual from your gathering. Full payment for any such harm or misfortunes must be paid straightforwardly to the lodging director or tour operator. In the event that you neglect to make payment, you will be in charge of meeting any cases (counting legal expenses) accordingly made against us because of your activities together with all costs we incur in seeking after any claim against you.

Passport, Visas & Vaccinations:

It is your utmost duty to check and satisfy the passport, visa, health and immigration requirements pertinent to your itinerary. We can just give general data about this. You should check necessities for your very own particular conditions with the relevant Embassies or Consulates and your own doctor as applicable. Requirements do change and you should check the progressive position in good time before takeoff.

You will be exclusively in charge of any cost, misfortune or harm which you bring about because of an inability to get every single important international ID, visas or vaccinations. We don’t acknowledge any obligation in the event that you can’t travel or bring about some other loss since you have not complied with any passport, visa, health formalities, or immigration requirements.

Intellectual Property

The site CliftonTours.com is owned by Clifton Tours Pvt Ltd and the domain name is registered in the name of Clifton Tours Pvt Ltd. All protected innovation rights in and to the up to make reference to vests in the proprietors as demonstrated. None of the content or information found on this site might be replicated, sold, exchanged, or adjusted without the express composed consent of Clifton Tours Pvt Ltd.

Copyright and Trademark Notices

All content of this Website is enlisted to ©2018-2019 Clifton Tours, Pvt Ltd., Sharjah. All rights held. Clifton Tours and the logo are either enrolled trademarks or trademarks of Clifton Tours Ltd. Other item and product names made reference to in this might be the trademarks of their particular proprietors.

Changes and Modifications of these Terms and Conditions

Clifton Tours UAE may roll out future improvements, cancellations or alterations to such terms and conditions, data, designs, items, highlights, usefulness, administrations, and connections whenever without notice and the Client’s ensuing review or use of this Website will establish the Client’s agreement to the progressions, deletions, and changes.

Clifton Tours UAE maintains whatever authority is needed to change the terms, conditions, and notices under which this Website is offered and the Client consents to acknowledge and be bound by those terms, conditions, and notices that are in actuality at the time of the Client’s use of this Website.